If you're uncertain about our services, make sure to read through our community questions. If you can't find the answer, reach out to us below!
Common B2C Questions
How does JETLEGS find such low flight prices?
We offer the best prices from around 170 airlines worldwide. However, our travel agents trying to find a taylor made reservation for you because we believe every person is unique and has own expectations.
How can I change/ cancel my travel reservation?
It's very simple - Travellers can enter their booked flights on MyCockpit, keep an eye on flight time changes or gate changes, can reserve seats, add luggage, enter frequent flyer numbers and can select special meals (e.g. vegetarian, kosher, etc.). Another option is you contact us directly on email@example.com and we will take care of the rest.
Do flight prices include Taxes and Fees?
All flight prices on JETLEGS include applicable taxes and fees. Exceptions to this are any optional fees like checked baggage or airlines that charge for seat selection, pet accommodation, etc. These types of add-ons will have to be arranged separately with your airline.
Can I book a flight for another person?
If you wish to pay for someone else's flight, you can certainly do so. However, you'll need to make sure when entering the passenger's details that the name you put on the ticket matches the traveller's ID exactly - a simple typo could prevent them from flying. Also, be aware that many airlines charge a substantial change fee to correct any mistakes should any information need to be edited after the ticket has been booked.
Common B2B Questions
What is the difference between the JETLEGS B2B and the others B2B Travel Management systems?
We believe in the K.I.S.S. principles of our providing services. Based on our researches, we have figured out more and more companies are looking for the most important things - Quality, pricing and customer service. We understand that every one wants to save money without loosing quality. JETLEGS displays comparable flight results by combining all available sources: GDS, direct interfaces to airlines, WEB grabbing of low cost carriers and the new NDC standard and offers you the optimal booking possibility, according to your requirements.
Can you help me/ us to find also a Train, Taxi or Bus Connection?
Our travel management tool should not be limited to flights, rental cars and hotels, but should also cover trains, long-distance buses, taxis and local transport and allow free combination in one booking as a one-stop shopping solution. Contact us directly, we are more than happy to help you and find good solutions.
Can our employees manage their trips on the go by using an app e.g.?
Our "My Cockpit" app accompanies you on your journey: Search & book, mobile travel plan with tickets, boarding passes, hotel vouchers and information about delays. Everything is easy to find, to change and to organize.
Do you also offer a Concierge Service?
Yes! Short-term rebooking, individual requests and more. Our support team will be happy to assist you whenever you need a personal contact.
We're here to assist you.
Whether you need something very special or just have a few questions, we're here for you. Reach out to us and we will get back to you as soon as possible.
By default, we can literally make anything possible. The key is a holistic understanding of our clients demands and total commitment to their absolute satisfaction.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Looking for something special?
Explore our packages or inquire for an individual curation of arrangements, tailored to your unique requirements.